Shipping & Delivery at Z Customs Everlasting
We know you’re excited to receive your one-of-a-kind creations—and we’re just as excited to make them for you! Below you’ll find everything you need to know about how we ship, when to expect your order, and what to do if you have questions.
1. Processing Times
Custom & Personalized Orders:
Because your item is made just for you, please allow 5–10 business days for production before your order is shipped. This includes custom jewelry, fashion pieces, accessories, and personalized gift items.
Ready-to-Ship Items:
Non-custom items typically ship within 2–4 business days.
Note: Processing times may vary slightly during peak seasons and holidays.
2. Shipping Options & Timeframes
We offer standard and expedited shipping options within the U.S. and select international locations.
| Shipping Method | Estimated Delivery Time | Tracking Included |
|---|---|---|
| Standard (U.S.) | 3–7 business days | Yes |
| Expedited (U.S.) | 2–3 business days | Yes |
| International Standard | 7–21 business days | Yes (where available) |
You’ll receive a shipping confirmation email with tracking info once your order has shipped.
3. Shipping Rates
Shipping rates are calculated at checkout based on the weight, destination, and shipping method selected.
Free Shipping may be offered during special promotions or for orders over a certain amount. Keep an eye on our homepage and newsletters for updates.
4. Delivery Delays
While we do our best to ensure timely delivery, please understand that delays may occasionally occur due to:
- Weather conditions
- Postal carrier issues
- Customs clearance (for international orders)
- Peak holiday demand
We appreciate your patience and will do everything we can to help track and resolve any delivery issues.
5. Incorrect or Missing Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery. Email us with your:
- Order number
- A clear photo (if applicable)
- Description of the issue
We’ll make it right—whether that means a replacement, correction, or refund depending on the situation.
6. Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer. If you notice an error right after placing your order, email us immediately at rosetta@zcustomseverlasting.com.
7. Questions or Special Requests?
Need your order by a certain date? Looking for a rush delivery? Just have questions?
We’re happy to help.
📧 Email: rosetta@zcustomseverlasting.com
📞 Phone: (313) 335-6319
